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What You Agree To When You Use 10game

Our legal terms set out what you can expect from us and what we expect from you — covering account eligibility, data use, and the conditions under which access is available where local law in Pakistan permits.

Eligibility conditions applyPakistan access subject to local lawAccount data handled under our privacy termsJazzCash, Easypaisa, Raast wallet rules includedContact us to raise any legal query
10game What You Agree To When You Use 10game
LEGAL CONTACT PATHS

Raise a Legal Query or Policy Concern

If any part of our legal terms is unclear or you want to submit a formal policy request — such as a data access query or an account dispute — our support team is the right place to start. Each channel below connects you to the team that handles policy and account-level concerns.

Live Chat Start a live chat session directly from your account dashboard. Policy queries are routed to our compliance-aware support staff, not a generic bot.
Email Support Send a written query to our support address. Email is the recommended route for formal data requests, account disputes, or anything you need a written record of.
In-App Help Open the help section inside the 10game mobile interface on your Android browser. Submit a ticket and track its status without switching apps.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our handling of your personal data, account activity, and payment records is governed by the terms on this page. Here is how each area works in practice for accounts registered in Pakistan.

Data Retention

We retain account and transaction records for the period required under our terms. You can request a summary of what we hold by contacting support via email.

Cookie Policy

Cookies help us keep your session active across your mobile browser. We do not use cookies to sell data to third parties. You can manage cookie preferences in your browser settings.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will place a hold.

Requesting Changes

To update your registered name, mobile number, or linked JazzCash or Easypaisa wallet, you must submit a verified request through support. We verify identity before processing any change.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, data, account rights, and how our terms apply to users in Pakistan. If your question is not here, reach out via live chat or email.

Access depends on your location and local law. We do not confirm legal availability in any specific region — you are responsible for checking whether access is lawful where you are.

We collect the details you provide at registration — name, mobile number, and your linked wallet details such as JazzCash or Easypaisa. This is used for account identity and transaction matching.

Yes. Email our support team with your account details and a data access request. We will process it in line with the retention terms and respond to your registered contact.

Any mismatch between your registered account name and your linked wallet — whether Raast, JazzCash, or Easypaisa — will trigger a verification hold. Contact support to resolve it with ID confirmation.

Submit a written dispute via email or in-app ticket. Include your account ID, the transaction reference, and a clear description. Our team reviews account-level disputes under the terms posted here.

We notify registered accounts when terms are updated, and the effective date is shown on this page. Continuing to use the platform after that date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.